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X1 Support Overview
Welcome to X1 Support. Our goal is to help you find answers to your product questions, fast. X1 offers multiple levels of support depending on your needs and the products you purchase.

Have you lost your registration code? Click here.

- UPGRADE -
Looking to upgrade? Software Assurance subscribers, log into your Support Portal account and click on the Upgrade link. Not a subscriber of X1 Software Assurance? Subscribe Now or Purchase an Upgrade.
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X1 Basic Support X1 Software Assurance
The following resources are available to all X1 customers, free of charge.
X1 Forums
The X1 Forums are a primary source of support for all users. Find advice, tips, and assistance from X1-approved moderators and power users who have been using X1 for years.
Go to X1 Forums »
Searchable Knowledge Base
Search our online knowledge base of questions and answers.
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All X1 purchases receive a 90 day trial subscription to X1 Software Assurance, starting from the date of purchase.

Previously called X1 Standard Support, X1 Software Assurance provides many benefits beyond X1 Basic Support.

With the subscription based X1 Software Assurance program, you gain immediate access to our Customer Care team via a dedicated Support Portal along with access to all product updates and new product releases during your subscription period. Your subscription includes:

Immediate access to product updates
Early access to new product releases
Submit cases to the Customer Care team
Track your open cases and provide feedback
Priority response to your initial case submission (36 business hours)
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X1 Trial Evaluation Support X1 Premium Support

X1 offers first time trial users 14 days of Standard Support. Evaluation customers can interact with Customer Care by using the email address they used for initial download and by filling out the following form.

Go to X1 trial support.

For organizations with large implementations of X1 or that require even faster turnaround than our Standard Support, including phone support, X1 offers Premium Support.

Contact X1 Sales for more information and pricing.



Lost your registration code?

Please enter the email address on file with X1 (normally this is the email address used when you purchased X1), and your registration code will be emailed to you.

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